Refund policy

Return and Refund Policy

Last updated: August 20, 2026

This Return and Refund Policy applies to purchases made from Sleeplandia by consumers in the Netherlands, Belgium, and Luxembourg. It does not limit any statutory rights you may have under applicable consumer law.

1. Your 14-day statutory right of withdrawal

If you are a consumer, you have the right to withdraw from your online purchase within 14 days after you, or a third party nominated by you other than the carrier, receive the goods, without giving a reason.

To exercise your right of withdrawal, notify us before the 14-day period ends by emailing sleeplandiabedding@gmail.com or using the model withdrawal form below. Please include your name, order number, the product(s) you wish to return, and a clear statement that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after the day on which you notified us. Please contact us first so that we can provide the return address and return instructions. This request does not limit your statutory right of withdrawal.

2. Our 30-day voluntary return policy

In addition to your statutory right of withdrawal, Sleeplandia offers a voluntary 30-day return period from the date you receive your order.

To use our voluntary 30-day return policy, please contact us within 30 days of receiving the item at sleeplandiabedding@gmail.com. To be eligible under this voluntary policy, the item must be returned in a condition suitable for resale, with all accessories and, where reasonably possible, the original packaging.

This voluntary 30-day return policy does not limit your statutory rights, including your 14-day withdrawal right or rights relating to faulty or non-conforming products.

3. Return costs and return address

For a withdrawal or voluntary return because you have changed your mind, you are responsible for the direct cost of returning the goods to us. We recommend using a tracked and insured service appropriate for the value of the goods.

If your item is faulty, damaged, or incorrectly supplied, contact us before returning it. We will assess the issue and, where applicable, arrange an appropriate solution and cover reasonable return or collection costs.

To request a return or obtain the return address, contact us at sleeplandiabedding@gmail.com.

4. Condition of returned goods

For statutory withdrawal, you may inspect and handle the goods as you would in a physical shop. You are responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For hygiene and safety reasons, please keep products clean and avoid washing, using, or damaging them if you intend to return them. Any applicable hygiene-related exception to the statutory right of withdrawal applies only where the product was supplied sealed and is not suitable for return for health-protection or hygiene reasons after the seal has been broken, as permitted by applicable law.

5. Faulty, damaged, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly at sleeplandiabedding@gmail.com with your order number and, where possible, photographs of the issue.

Your statutory rights in relation to defective or non-conforming products are not limited by this policy. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or a refund.

6. Statutory conformity and warranty

We are legally responsible for ensuring that the products we sell conform to the contract. This means that products must match their description, be of satisfactory quality, and be fit for the purposes for which products of that type are normally used and for any specific purpose that we have accepted.

If a product is defective or does not conform to the contract, you may be entitled to repair, replacement, a price reduction, or termination of the purchase agreement, as provided by applicable law. These statutory rights apply for the period that you can reasonably expect the product to last, taking into account the nature of the product, its price, statements made about it, and normal use.

If a defect becomes apparent within two years of delivery, applicable law may presume that the defect existed at the time of delivery unless we can demonstrate otherwise or that this presumption is incompatible with the nature of the product or defect.

Any commercial guarantee offered by Sleeplandia is additional to, and does not limit, your statutory rights. Sleeplandia does not currently offer a separate commercial warranty unless expressly stated for a specific product.

7. Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different item is to return the item you have in accordance with this policy and place a new order, subject to stock availability.

8. Non-returnable items

The statutory right of withdrawal may not apply to certain goods where an exception under applicable law applies, including personalised or clearly customised goods. Gift cards are not eligible for return or refund, except where required by applicable law.

Sale or discounted items remain eligible for statutory withdrawal and for other rights required by applicable law. Any exclusion for sale items applies only to the voluntary 30-day return policy where permitted by law and where clearly stated at the time of purchase.

9. Refunds

For a valid withdrawal, we will reimburse payments received from you, including the cost of our standard outbound delivery where applicable, without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first.

We will use the same payment method you used for the original transaction unless you expressly agree otherwise. We will not charge a fee for the reimbursement.

If you selected a delivery option more expensive than our standard delivery option, we are not required to reimburse the additional cost of that premium delivery option.

For returns under our voluntary 30-day return policy, we aim to process any approved refund within [insert realistic period, for example: 10 business days] after receiving and inspecting the returned item. Your bank or payment provider may take additional time to process and display the refund.

10. Model withdrawal form

You may use this form to exercise your statutory right of withdrawal, but you are not required to do so.

To: Sleeplandia
Email: sleeplandiabedding@gmail.com
Address: To request a return, return instructions, or the return address, contact us at sleeplandiabedding@gmail.com. We will provide the return address and instructions after receiving your request.

We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods:
Order number: [insert order number]
Ordered on / received on: [insert date]
Name of consumer(s): [insert name]
Address of consumer(s): [insert address]
Date: [insert date]