Shipping policy

Shipping Policy

Last updated: August 20, 2026

This Shipping Policy explains how Sleeplandia delivers orders placed through our website. It applies to deliveries in the Netherlands, Belgium, and Luxembourg.

1. Delivery destinations

We currently deliver to the following countries:

The Netherlands
Belgium
Luxembourg

We do not currently deliver to other destinations. If delivery availability changes, the destinations shown at checkout will apply.

2. Order processing

Orders are processed on business days, excluding Dutch public holidays.

Orders placed before 15:00 CET on a business day are usually processed and dispatched within 4 business days. Orders placed after 15:00 CET, during weekends, or on Dutch public holidays are treated as received on the next business day and are usually processed and dispatched within 4 business days from that date.

Processing times are separate from carrier delivery times. During product launches, promotions, peak periods, or where an item is made to order or temporarily unavailable, processing may take longer. If this applies to your order, we will inform you as soon as reasonably possible.

3. Delivery times

After dispatch, estimated delivery times are:

Destination	Estimated delivery after dispatch
The Netherlands	3 business days
Belgium	8 business days
Luxembourg	8 business days

Delivery times are estimates, not guaranteed delivery dates, unless we have expressly agreed a specific delivery date with you. Delays may occur because of carrier capacity, severe weather, public holidays, customs or security checks, or other circumstances outside our reasonable control.

Nothing in this policy limits your statutory rights if we fail to deliver within an agreed or legally required period.

Please note that the order-processing period described in Section 2 is separate from the estimated delivery time after dispatch. The total estimated time from placing an order to delivery may therefore be up to 7 business days in the Netherlands and up to 12 business days in Belgium and Luxembourg.

4. Shipping costs

Unless stated otherwise, prices displayed to consumers include applicable VAT and standard shipping within the Netherlands, Belgium, and Luxembourg. The total price payable, including any applicable charges, will be shown clearly before you place your order.

5. Carriers and tracking

We use reputable delivery partners to deliver orders within the Netherlands, Belgium, and Luxembourg. The delivery partner used for an order may depend on the delivery address, parcel size, service availability, and the delivery option available at checkout. Where tracking is available, we will send a dispatch confirmation email containing tracking information after your order has been handed to the delivery partner. Tracking updates are provided by the delivery partner and may take some time to appear after dispatch.

6. Delivery address and receipt

You are responsible for providing a complete and accurate delivery address at checkout. Please check your address carefully before placing your order.

If you notice an address error after placing an order, contact us promptly at sleeplandiabedding@gmail.com. We will try to help where the order has not yet been dispatched, but we cannot guarantee that an address can be changed after an order has been processed.

Delivery may require a signature, identification, collection from a pick-up point, or another procedure required by the carrier. If a parcel cannot be delivered, the carrier may leave a delivery notice, redirect the parcel to a pick-up point, or return it to us in accordance with its delivery procedures.

7. Delays, missing parcels, and damage

If your order is delayed, please first check the tracking information and any delivery notifications from the carrier. If you need assistance, contact us at sleeplandiabedding@gmail.com and include your order number.

If a parcel appears lost, has not arrived within a reasonable time after the estimated delivery period, or arrives damaged, contact us promptly. Please retain the product, packaging, delivery documentation, and, where possible, photographs of any visible damage so that we can investigate with the carrier.

For consumer deliveries, the risk of loss of or damage to products passes to you when you, or a third party nominated by you other than the carrier, acquire physical possession of the products. This does not affect your statutory rights.

8. Undeliverable, refused, or uncollected parcels

If a parcel is returned to us because the delivery address was incomplete or incorrect, delivery was refused without a valid reason, or the parcel was not collected from a pick-up point within the carrier’s collection period, we will contact you where reasonably possible.

We may offer redelivery. Any additional delivery costs may be charged only where permitted by applicable law and where those costs were clearly communicated to you in advance.

If you wish to cancel an eligible online purchase, your statutory right of withdrawal and the procedure in our Return and Refund apply.

9. Customs, duties, and taxes

Orders delivered within the Netherlands, Belgium, and Luxembourg are delivered within the European Union. No import customs duties are normally payable by customers for these deliveries.

Prices shown to consumers include applicable VAT unless stated otherwise. Any delivery charges are shown at checkout before you place your order.